Effective Date: 01.10.2024

ICEcard app (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our emergency services app (the “App”). By using the App, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

Contact Information: This includes your name, phone number, email address, and other contact details.
Location Data: We collect real-time location data to connect you with nearby emergency services.
Medical Information: If provided, we collect medical information such as allergies, chronic conditions, or medications to assist emergency responders.

1.2 Usage Data

Device Information: This includes your device type, operating system, and mobile network information.
Log Data: We automatically collect log data, such as your IP address, app usage details, and access times.

1.3 Emergency Contact Information

Emergency Contacts: If you add emergency contacts, we collect their names, phone numbers, and email addresses.

2. How We Use Your Information

We use the information we collect to:

Provide Services: Connect you with emergency responders, share your location, and provide real-time assistance.
Improve the App: Analyse usage patterns to improve app functionality, user experience, and security.
Communicate with You: Send notifications, alerts, and updates related to emergency services and the App.
Ensure Safety: Share necessary information with emergency responders to facilitate prompt and effective assistance.

3. Sharing Your Information

We may share your information in the following circumstances:

3.1 Emergency Services

Emergency Responders: We share your location, contact information, and relevant medical data with emergency responders to provide the services you request.

3.2 Third-Party Service Providers

Service Providers: We may share your data with third-party service providers who assist us in operating the App, such as cloud storage providers, analytics services, or communication platforms. These providers are bound by confidentiality agreements and cannot use your data for other purposes.

3.3 Legal Requirements

Compliance with Laws: We may disclose your information if required to do so by law, regulation, or legal process, or in response to a request from law enforcement or government authorities.

4. Data Security

We implement reasonable security measures to protect your data from unauthorized access, disclosure, or misuse. However, no security system is completely impenetrable, and we cannot guarantee the absolute security of your data.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. You may request the deletion of your data at any time by contacting us at [Contact Information].

6. Face Scan Related data

1. Collection of Face Scan Data
ICEcard may request access to your device’s camera to collect a face scan for the purpose of [authentication/verification/emergency identification]. When you choose to use this feature, we will collect the following data:

• 3D or 2D representations of your face.
• Biometric information generated from the face scan.
  We only collect face scan data with your explicit consent and in accordance with applicable data privacy laws.

2. Purpose of Face Scan Data

The face scan data collected by ICEcard is used strictly for the following purposes:

• User Authentication: Verifying your identity for secure access to your ICEcard account.
• Emergency Use: Providing First responders, healthcare or law enforcement personnel with vital identification information, if needed in emergencies.
• Account Recovery: Assisting in the recovery of your account in the event you lose access.
  Above are primary uses of face scan data , we do not share this data for marketing, advertising or any unrelated purposes.

3. Storage and Retention

Face scan data is securely encrypted and stored on our servers. The retention period is as follows:

• We retain your face scan data for as long as your ICEcard account is active or until you delete the data.
• Upon account deletion or deactivation, face scan data will be permanently deleted from our servers.

4. Data Sharing and Third-Party Access
We do not sell, rent or trade your face scan data. Your face scan data will only be shared in the following limited scenarios:

• With third-party service providers who assist us with storage, encryption, or processing, and only under strict confidentiality agreements.
• As required by law or in response to valid legal requests (e.g., subpoenas or court orders).
• In cases of emergency, to relevant authorities for identification purposes.

5. Security of Face Scan Data
We implement a variety of security measures to ensure the protection of your face scan data, including:

• Encryption: All face scan data is encrypted both in transit and at rest using industry-standard protocols.
• Access Control: Access to face scan data is restricted to use during any emergency to you, authorized personnel and service providers who have a legitimate need.
• Monitoring: We regularly audit our systems to prevent unauthorized access or data breaches.
  However, no system is completely secure, and we cannot guarantee the absolute security of your face scan data. In the event of a data breach, we will promptly notify affected users and take necessary steps to mitigate damage.

6. User Control and Consent
You have full control over your face scan data. You can:

• Withdraw Consent: You may withdraw your consent for the collection of face scan data at any time through the app settings.
• Delete Face Scan Data: You can request the deletion of your face scan data by contacting customer support or using the data deletion option within the app.
• Access and Review: You may review the face scan data we have stored by submitting a request through our support team.

7. Children’s Privacy
ICEcard does not knowingly collect face scan data from children under the age of 18 without parental consent. Any children data added in app is considered with parent consent and used during any emergency need to children.

7. Your Rights and Choices

You have the following rights regarding your personal data:

Access and Update: You may access and update your personal information through the App.
Delete Data: You may request the deletion of your personal data by contacting us at support mail. Note that deleting certain data may impact your ability to use the App.
Withdraw Consent: You may withdraw your consent for data collection and processing at any time by contacting us at support mail. Please note that withdrawing consent may limit our ability to provide services.

8. Children’s Privacy

The App is not intended for use by children under the age of 18 . We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it. Or if below 18, the app is being used with consent from parents.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on the App or through other communication methods. Your continued use of the App after any changes signifies your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: mishra_v@yahoo.com
Phone: +917599155310
Address: B02, Om Tower, Alpha 1 Commercial complex, Greater Noida, U.P.-201310