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FAQ

Frequently asked questions

Quick answers about the ICEcard app.

ICEcard (In Case of Emergency) is your digital Health & Emergency identity: an app that securely stores your emergency contact details, medical conditions, allergies and other valuable information so first responders, ambulance staff and doctors can access it quickly in an emergency.

No. There is no physical card. Everything lives in the ICEcard app.

Anyone with a smartphone, especially people with health conditions, parents of minor children, families of seniors with dementia or forgetfulness, and travellers.

Emergency contact numbers and names; blood type, allergies, chronic conditions and medications; insurance details; family and legacy contacts; photos of minors or elders; vehicle and driver information; and family doctor details.

No. An ambulance team, doctor, or first responder can use their own phone and the ICEcard app to scan your face and see only the information you have chosen to share.

The ICEcard app uses Amazon AWS services, servers and encryption, and the team continues to work on enhancing safety and security.

When someone scans a face to provide help, their identity and phone number are shared with the profile owner’s Emergency Contacts. Only the information the owner has chosen to share is shown.
Yes, Face recognition is to an extent gives correct results based on face and profile updates by user, still AI can make mistakes and results should be treated indicative. A double check is always recommended.

No. It supports emergency response but does not replace 112, ambulance, police, fire services, doctors, hospitals or clinical judgement.

The app is free to start. Some value-add features may require a subscription; any change will be communicated.

No. Your data remains with you unless you choose to share it or it is accessed in an emergency, in which case you and your contacts are notified.

If your number stays the same, your data stays with you. If you change your number, contact ICEcard support for verification or create a new profile.

The ICEcard app is available for Android and iOS. Keep your operating system up to date for the best experience.

Email espace@icecard.in, call +91 96501 10119, or use the Contact Us option in the app.

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Be prepared before you need help.

Create your digital Health & Emergency identity and add your ICE contacts in a few minutes.

The ICEcard app supports, and does not replace, 112, ambulance, police, fire services, doctors, hospitals or clinical judgement. In an emergency, call 112.

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